Privacy policy

NR CAR HIRE is the trading name of Nirmaan & Rai Pty Ltd (ABN 28 663 160 683), a vehicle subscription and accident replacement business serving Adelaide & surrounds, South Australia. In this policy “we”, “us” and “our” mean Nirmaan & Rai Pty Ltd.

We only collect what we need to answer you and arrange a vehicle.

• Booking requests: your name, phone number, email address (optional), the vehicle you are interested in, how you intend to use it, your preferred dates and anything you write in the message box.
• Accident replacement requests: the above, plus the date and a description of the accident, your vehicle’s make, model and registration, your insurer, your claim number if you have one, and your repairer.
• Calls and messages: when you call or WhatsApp us, we see your number and what you tell us.
• Technical information: like every website, our hosting provider records standard server logs (IP address, browser type, pages requested, time) to run the site and keep it secure.

This website does not set cookies and does not use analytics or advertising trackers. If that changes, this section will say so.

• To respond to your request and contact you about it.
• To arrange, deliver and manage a vehicle hire or a replacement car.
• For accident replacement, to confirm eligibility and liaise with insurers, repairers and other parties involved in your claim, where that is needed to provide the replacement car.
• To meet our legal and record-keeping obligations.

We do not sell personal information, and we do not add you to a marketing list without asking you first.

What you send through a form is emailed to our team, and, if you gave an email address, a copy is emailed to you. The website keeps no database of submissions. The services we rely on are:

• Vercel, which hosts the website and holds the server logs.
• Resend, which delivers the emails described above.

Both operate infrastructure outside Australia, including in the United States, so the information you send may be processed there. Within our business, only the people who handle bookings and replacement cars see your details. We share them with insurers, repairers or other parties only as far as your request requires, or where the law requires it.

We keep the information for as long as we need it to handle your request and any hire that follows, and then for as long as our legal and accounting obligations require. You can ask us to delete your details at any time; we will do so unless we are required to keep them.

The website is served over HTTPS only. Forms are protected against automated submissions, every value is checked and cleaned before it is used, and the site never stores card details, licence numbers or documents. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect what you give us.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Questions about this policy or your information: call 0423 000 220 or message us on WhatsApp from any page of this site. We may update this policy from time to time; the date at the top shows the latest version.

See also our hire conditions.